Home > Feedback
 

Select Connections' parent company (Kerala Connections Ltd) has been operating for 10 years and during that time we have created a large number of tailor-made holidays to the satisfaction of the customers. Happy customers then asked us if we could offer a similar service in North India and this was why we started Select Connections in 2005. Consequently the majority of our Select Connections customers are repeat or recommended customers of Kerala Connections.

We supply all our customer with a questionnaire to complete. We like to receive this feedback in order to give praise to individuals for a job well done and to identify problem areas. The questionnaire is a simple form asking for scores out of 5 for various aspects of their holiday. We also give some space for additional comments. Below you will find a selection of comments from recent customers.
I wanted to thank you both for the superb efficiency we met with on our recent trip to Delhi and Rajasthan. You obviously have a very good working partnership with your local agent.

As far as Sarah and I were concerned the whole experience was faultless from your point of view. The airline and hotels were good and the logistics on the ground for meeting us and transporting us (particularly with Mr Johari) went like clockwork. Your travel hints were also very useful The only hitch was brought about externally and well handled so we did not go away feeling disgruntled.

I also appreciated the way in which you made the whole booking process so easy and trouble free.

I would happily recommend you to others and on a similar trip go with you again.
I'm afraid I am not very good with questionnaires, so I hope you will forgive me and take the above as a substitute!

I will send a note to your Agent in Delhi as obviously his end of things were an essential contributor to the success of the trip.

Mr and Mrs W
February 2008


We returned this weekend from a excellent holiday in Rajasthan. We congratulate you and your wife on your first class organisation from first to last.

Mr Sheikh Nazir met us in Delhi and clearly had carried out your requests with our accommodation and arrangements in an admirable manner. I have completed your questionnaire and posted this today.

We were very fortunate in our driver, Mr Johari, who was excellent throughout. Attentive, conscientious, punctual and drove with confidence in chaotic conditions in the urban areas.

Our only transient disappointment, acute at the time, was to find that we were only able to stay one night at the Raj Palace, Jaipur because of the Indian Government action. They had taken over the hotel at short notice (less than a week) for an American delegation.

The Manager of the Raj Palace, Ankur, had booked some excellent rooms at the Trident Hilton for the 2nd day. She dealt with our concerns with concern and skill.

Your advice concerning tipping was most helpful, and your General Information document comprehensive.

We were most impressed with the general attitude of the Indian population with whom we came into contact. They unfailingly wished to be helpful and hospitable. Jet Airlines were first class on all the flights.

We will hope to return to India in the future and will have no hesitation in seeking your services then.

Tim and Janet
February 2008


We have had a fantastic and memorable trip. All the arrangements worked well and we felt well looked after throughout. We enjoyed the two train journeys. There were many highlights and we have taken loads of photos. The bird watching was wonderful with an excellent guide. The Taj Mahal was PERFECT. The trip was just long enough and we were completely satisfied with Select Connections service. We hope to be repeat customers on our next venture into North India. Thank you very much from 2 very happy travellers.

Emma and Dave
December 2007


Excellent holiday and itinerary which met our requirements exactly - plenty of things of interest and opportunity to meet the people and time to rest. Thanks again.

Mr and Mrs V
September 2007

Everything was smooth and according to plan with the exception of one excursion. The accommodation was very good in all respects, each hotel was full of character, the car and driver was excellent in terms of his driving, courtesy, English language and enthusiasm.

Mr and Mrs H
November 2007

North India | South India | Sri Lanka | Tropical Islands

 About Us | Download Brochure | Map | Links | Contact Us | Home