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Select Connections and the accommodation/tour company owners
and their staff will make every effort to ensure your
holiday is enjoyable. However, if you are not satisfied and
have a complaint you should immediately advise the supplier
concerned. If the problem cannot be resolved, Select
Connections must be informed immediately ie before you
return home. If, after contacting us, your problem is still
not resolved and you remain dissatisfied you must inform the
supplier in writing - ask for their Complaints Book. Tell
them that you remain dissatisfied and that you intend to
submit a formal complaint to Select Connections. Your
written complaint must be registered with Select Connections
within seven days of completing your tour even if you have
not returned home. We will not accept liability for any
complaint that was not notified to both the supplier and
Select Connections in writing at the relevant time. |
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