• We are a British company and operate within the EU Package Tour Regulations. This means that we provide financial security to all our customers.
• We are an established company offering holidays to India since 1998.
• We know we are doing a good job because the customer feedback is excellent and most of our bookings are repeat customers and referrals.
• Our prices are competitive and we pride ourselves on a high level of service (both in the UK and India).
• We are extremely flexible when it comes to arranging your holiday in India. Every holiday is tailor-made to each customer’s specific requirements.
• We believe in, and practice, responsible tourism, this includes having a fair trade policy and being a member of Responsible Travel.
• Our local agent has many years experience in the hospitality industry and in that time he has dealt with all kinds of problems and emergencies. So you can rest assured that if something unexpected happens during your holiday, there is someone who understands the Indian way of doing things and who is there to help you.
• All our UK staff are British – so we see India as you do, ie as a visitor rather than a local.

BOOKING CONDITIONS

Note: These booking conditions are available as a download.

BOOKING YOUR HOLIDAY
Booking a holiday with us is very easy. You can select one of our suggested tours, make adaptations to one of these tours, devise your own itinerary or tell us your requirements and interests and we will create a tour for you. It is usually sensible for us to check the flight availability first and provisionally hold seats if possible. This will give us exact dates as well as the starting and finishing points. We can then check the hotel availability.

Once everything is in place and you have agreed the quoted price we will send you an invoice. We usually ask for a deposit of 25% for the ground arrangements with the balance payable ten weeks before departure. We will advise you about the airfare payment. Please note that the best airfares generally have the greatest number of restrictions ie provisional seats can not be held for very long, full payment is required at the time of booking and once confirmed it may not be possible to make any changes and if you cancel there will be no refund. If you require non-restricted tickets you must expect to pay a higher fare and you must inform us at the time of booking.

CANCELLATION CHARGES
If you wish to cancel your holiday please advise us in writing as soon as possible. If you cancel more than ten weeks before your departure date then you lose your deposit only. If your written cancellation is received less than ten weeks [70 days] before the departure date the following charges will apply:

69 - 31 days 75% of your costs
30 - 0 days 100% of your costs

If your cancellation is due to circumstances beyond your control you should be able to claim through your travel insurance policy. Remember to keep your insurance company informed of all circumstances that could affect your decision to proceed with your holiday. This may mean giving them health information about a family member who is not travelling with you but who could cause you to cancel your holiday if they became ill shortly before or during your holiday.
Select Connections makes the safely of its clients its highest priority, is continually monitoring local conditions, and may modify or cancel tours for this reason. We would not recommend customers visit an area that the UK FCO (Foreign and Commonwealth Office) is advising against. If circumstances change between the time of your booking and your departure date and the FCO are advising against travel to the area you plan to visit and this advice is still current 10 days or less before departure, then Select Connections will credit all moneys paid towards a subsequent booking to be taken within 24 months of the initial departure date. Where the client has initially booked contrary to the recommendations of the FCO and subsequently decides to cancel, our normal cancellation conditions will apply.

SURCHARGES
We hope that we will not be put in the position whereby we have to make a surcharge on our holidays but the current financial climate and devaluation of Sterling against other currencies (including the Indian Rupee) means that we may be forced to do so. Therefore please accept our quote as the price that we hope to be able to maintain based on current conditions. We will absorb any increase up to 2% but anything more than this we will have to pass on.

CHANGES
If you need to change your plans we will do our best to accommodate your request. Obviously the more notice we have of the changes the more likely it is that we will be able to help you. Depending on the amount of work involved we maintain the right to make a handling charge. Expect to pay at least £25 per person per alteration. The charges are payable even if we are not successful in making the change.

FURTHER INFORMATION

If you wish to travel to Kerala or South India please ask for our Kerala Connections brochure or visit the website at www.keralaconnections.co.uk

We can provide detailed itineraries for our suggested tours.

Our suggested tours are priced – see the tours pages or the downloadable tariff sheet. Most of our holidays are tailor-made so we will price your individual holiday.

Our Booking Conditions are available as a download.

Our customers are supplied with all the information they need to make the most of a visit to India.

We invite you to speak to us – we are experts in holidays to India and a quick telephone call could save you a lot of time. Telephone: 01892 725555 or 722440.

Visitors to our office are welcome. We are based in a small village outside Tunbridge Wells in Kent. Please make an appointment (to ensure that an appropriate person is available) and we will give you directions.